Refund policy
RETURN AND REFUND POLICY
No Returns or Refunds All sales are final. We do not accept returns or offer refunds for any reason.
Return Timeframe We do not offer a return window, as all purchases are final once completed.
Eligibility Items cannot be returned for change of mind, incorrect size or color selection, or any other reason. We encourage you to carefully review product descriptions, sizing charts, and images before placing your order.
How to Report Issues If you believe you have received a damaged or defective item, you can contact us at purchaseonlinestore.sdsa@gmail.com within 30 days of delivery. Please note that we do not accept physical returns, but we will review your claim.
Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. You must provide:
- Your order number
- Clear photos of the damaged or defective item
- Photos of the packaging (if applicable)
We will review your claim and file a motion with our supplier to resolve the issue. Resolution times may vary depending on the supplier's response.
Non-Returnable Items All items are non-returnable, including but not limited to:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized items)
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
Exchanges We do not offer exchanges. All sales are final.
Refunds We do not offer refunds under any circumstances. In cases of damaged or defective items, we will work with our supplier to address the issue, but refunds are not available.
If you have received a damaged item, please contact us at purchaseonlinestore.sdsa@gmail.com with photos and your order details.